Returns + Exchanges

Our Commitment: We take pride in the quality of our 100% human hair. Because our products are luxury hygiene items, we maintain a strict return policy.

• Eligibility: Returns are only accepted if the hair is defective or if the wrong item was sent.

• The “Golden Rule”: To be eligible for a return or exchange, the lace must NOT be cut, and the hair must not be combed, washed, or altered in any way.

• Timeline: You must notify us of any issues via WhatsApp at 08082139926 within 24 hours of receiving your package.

• Exchanges: If your return is approved, we will swap the unit for the correct one or provide store credit.